cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Lilli92
New member
1 0 0 0
Message 1 of 2
133
Flag Post

Hp tango paper get skewed

HP Recommended
Hp Tango
macOS 10.12 Sierra

Hey, my hp tango printer is bugging with the paper.  When it trys to print the paper it gets skewed and and just stops. Have tried with diffrerent papers from quality thicker paper to the cheapest ones.  Dont now what to do. Any suggestions ? Tryed to reset cant se anything that stops it inside and have only had it for 6 months. Best regards Lilli 

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
19,011 19,013 1,355 1,566
Message 2 of 2
Flag Post
HP Recommended

@Lilli92, Welcome to the HP Support Community!

 

I understand the printouts are skewed. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Kindly perform the steps mentioned in this document - 'Out of Paper' Error, Printer Does Not Pick Up Paper

Clean the paper pick rollers as shown.

 

Make sure the papers are properly loaded. You may refer to - Loading Paper, Cards, Envelopes

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation