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‎02-18-2021 01:45 AM

HP Recommended
Product: HP officeJet Pro 8620
Operating System: Microsoft Windows 10 (64-bit)

In 2015 I bought an HP officejet 8620 printer. Yesterday I had a problem that the print head was not aligned or not found. I rang HP service in Israel and was told to take the printer to the repair center. Today I took the printer to the repair center and was told that it is HP policy NOT TO SUPPLY SPARES as the printer is no longer supported.  So I have a good quality printer which needs a replacement part with new ink cartridges - which wont print because HP doesnt supply the parts. Is there anything I can do before I have to buy  a new printer?

Category:
3 REPLIES 3

‎02-23-2021 11:54 AM

HP Recommended

@David298

 

Welcome to the HP Support Community.

 

Let's try to reset the Printer here:

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

 

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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‎02-24-2021 02:22 AM

HP Recommended

Restetting the printer, unplugging, and checking firmware (which was the latest),. did not help.

I rang HP support here in Israel, they told me to bring the printer in for reapir to the repair center. At the repair center I was informed that HP was not sending replacement parts for the printer as a matter of policy. I didnt understand why HP support in Israel was not informed of this.

 

As I urgently needed a new printer, I bought an HpOffice jet Pro 8023 - which IMHO is not as good as the hp 8620 - which is no longer available,

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‎02-27-2021 07:47 AM

HP Recommended

I understand. Do get back to us in the future for further assistance.

 

Have a nice day!:)


I am an HP Employee

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