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‎03-02-2020 07:48 PM

HP Recommended

I HAVE HP OFFICE JET PRO 8710 ALL IN ONE SERIES PRINTER.  AFTER REPLACING WITH A NEW HP 952XL CARTRIDGE I AM STILL GETTING THE CARTRIDGE DEPLETED MESSAGE.  I HAVE UNPLUGED PRINTER AND IT DID NOT HELP.

 

1 REPLY 1

‎03-05-2020 02:39 AM

HP Recommended

@LOBECTON, Welcome to HP Support Community!

 

I see that you have cartridge error on the printer after replacing the ink cartridge, this could be an issue with the ink cartridge or the printer ink system. Let us try to isolate and resolve the issue-

 

Try installing the old black ink cartridge and see if the error appears. If yes, I'd recommend you follow the steps from the document HP Printer Does not Print and Error Indicates Faulty Ink Cartridge to resolve the issue.

 

If the old ink cartridge does not give any error then it is an issue with the new ink cartridge. Please reach out to the HP Support in your region regarding the cartridge replacement.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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