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‎06-11-2024 02:51 PM

HP Recommended
Product: HP ENVY 5052 All-in-One Printer
Operating System: Mac OS X 10.10 Yosemite

I have an HP ENVY 5052 that I have used very little. The only way it will power up is if I unplug the power cord from the printer and plug it back in after 60 seconds. The printer runs through the start-up but then stops after the cartridge check and displays error code 0X00829C98 HW WATCHDOG C. The power button is unresponsive and will not shut down the printer. The only way it can be powered off is by unplugging it from power. I removed the ink cartridges and tried again and the printer recognized the cartridges were removed but then displayed the same error code. The warranty is long expired however there is very little use on this machine and it still has the original ink cartridges. What is the problem? Can anyone explain what Error Code 0X00829C98 HW WATCHDOG C means? Is this a software problem or a hardware issue? I don't want to just put another printer in the landfill. Thanks in advance.

Category:
1 REPLY 1

‎06-13-2024 12:55 PM

HP Recommended

Hi @Sellis737

 

Welcome to the HP Support Community

 

I understand you are getting an error message  on your printer. Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

 

Update the printer firmware 

 

Click here to download and install the latest printer firmware from your product

Click here to know different methods of updating printer firmware.

 

 

Hope this helps! Keep me posted for further assistance.I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

 

.
Sneha_01- HP support
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