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‎05-11-2025 02:00 PM

HP Recommended
Product: HP ENVY Photo 7858 All-in-One Printer
Operating System: Microsoft Windows 11

I am getting blue screen error code D80774EC while printing a document. How do i fix it?I am getting blue screen error code D80774EC while printing a document. How do i fix it?I am getting blue screen error code D80774EC while printing a document. How do i fix it?

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1 REPLY 1

‎05-12-2025 12:07 PM

HP Recommended

Hi @Faiedra 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

The blue screen error code D80774EC on your HP ENVY Photo 7858 printer typically indicates a firmware issue or a system crash. Here are some steps to troubleshoot:

 

1. Perform a Hard Reset

  • Turn off the printer and unplug it from the power source.
  • Wait 60 seconds, then plug it back in and turn it on.

 

2. Update Printer Firmware

 

3. Reset the Printer to Factory Defaults

  • Open the HP Smart app and go to Advanced Settings.
  • Scroll down to Restore Defaults and select Restore Factory Defaults.
  • Confirm the reset and wait for the printer to restart.
     

Try these steps and let me know if you need further assistance! 😊

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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