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‎06-09-2025 03:03 AM

HP Recommended
Product: HP ENVY 4500 e-All-in-One Printer
Operating System: Microsoft Windows 11

I am getting an error code 0x83c0000a.  I have done all the necessary step to try to resolve it.  I unplugged.  Waited for 60 seconds.  The error will not go away

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1 REPLY 1

‎06-11-2025 04:31 AM

HP Recommended

@Warhammer2, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

he error code 0x83c0000a on your HP ENVY 4500 printer typically indicates a firmware or internal hardware issue that a basic reset might not resolve.

Since you've already tried unplugging and waiting for 60 seconds, here are a few additional steps you can try:

Perform a Hard Reset

  • With the printer turned on, disconnect the power cord from the back of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back directly into a wall outlet (avoid power strips).
  • Reconnect the power cord to the printer and turn it on.

Check for Cartridge Issues

  • Open the cartridge access door and remove both cartridges.
  • Check for any ink buildup or debris on the contacts.
  • Reinsert the cartridges firmly and close the door.
  • If the error persists, try using a different set of cartridges if available.

Update Printer Firmware

  • Download and install the latest firmware for your printer from the HP ENVY 4500 support page.
  • Follow the instructions to update the firmware using a USB connection or HP Smart app.

Use HP Smart Diagnose & Fix Tool

  • If you're using Windows or macOS, install the HP Smart app. 
  • Open the app and go to "Diagnose & Fix" to automatically detect and resolve common issues.

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Factory Reset (if accessible)

  • If the printer menu is responsive, navigate to:
    • Setup > Tools > Restore Defaults
  • This will reset the printer to factory settings.

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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