I am having problems with the scanner of my HP OfficeJet 3834

[Manya99]

I'd like to use my scanner to get some documents sent , but I couldn't succed.

[sandytechy20 · Accepted solution]

@Manya99

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting scanning issues. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

• When did this issue start?
• Did you do any hardware or software changes?
• How is the printer connected to computer, wired or wireless?
• Are you getting error message?
• Open the scanner lid, initiate scanning and check if the scanner light is lit up and moving across the scanner glass?

Meanwhile

Perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Reconnect the power cord to the rear of the printer.
6. Turn on the printer.

Reply with the result of the above-mentioned steps, for further assistance.

Cheers,

[Manya99]

I'd like to thank you a lot and inform you that the problem has been solved. The misfunction of the scanner was due to the change of the wireless router that to do . After attempts  I was able to install the software ant it stated to function again. 

So, thanks very much, best regards

                                                                           Manya99

[Riddle_Decipher]

@Manya99

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern. 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂