I am having trouble printing on envelopes on my HP Envy 7640

[PineHill]

I have printed envelopes with my Envy 7640 before with no problems, however now it won't print on envelopes. I get the error message  "The paper size detected by the printer sensor does not match the selected paper size".

In Word, I selected "Mailings", then "Envelopes".  under Envelope options, I selected Size 10 envelopes.  Then print.   I then get the error message "The paper size detected by the printer sensor does not match the selected paper size".  When I loaded the envelopes into the printer, I selected Size 10 envelopes  for the paper size.

I am printing from a Dell Inspirion 3670 PC.

[Dragon-Fur]

@PineHill 

The printer may not know you changed the paper in the printer.

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control / Display Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down menu, Select Custom (likely the last selection in the list)

And / Or

Embedded Web Server (EWS)

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

If applicable, check the Advanced section (at the bottom of the Tray and Paper Management menu)

Click Apply to save changes

=================================================================================

Set the Preferences - Windows

NOTE:  For this particular application / method, that is, creating envelopes in Word > Mailings,

The following is not necessary.

1. Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

1. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Settings > Devices > Printers and scanners

Left-Click on (your) Printer > Manage > Printing Preferences

Next

Tab Printing Shortcuts > Click / Highlight your preferred shortcut > Click Apply > Click OK to exit

NOTE - Make changes to a Shortcut

• Select a shortcut and adjust the settings for paper, source (tray), other settings / Tabs
• If there is a More > section, check / adjust settings in the sub-sections > Click OK to save sub-menu changes
• If supported, save the edited shortcut or use “Save As” or “Create Custom Shortcut” to save under a new name
• Click OK to save the setup

===========================================================================

References / Resources

Example

Reminder:  Check / Adjust the Feed settings to match your printer requirement for loading envelopes.

Rabbits_and_Chickens_Test_Envelope_10_2

User Guide

Load Envelopes

Pages 13-14

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 7640 e-All-in-One Printer series 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .