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‎11-25-2018 06:08 AM

HP Recommended
Product: HP Envy 5530
Operating System: macOS 10.13 High Sierra

My Envy 5530 will not print the hp advanced photo paper... it jams or prints half the pic... very disappointing.

The box says the paper prints with ALL inkjet printers. Have I wasted my money?

Kookyburra

3 REPLIES 3

‎11-27-2018 12:30 PM

HP Recommended

@Kookyburra

 

Welcome to HP Forums. This is a great place to get support, find answers and tips.

 

I have gone through your Post and would like to help

 

Are you facing this issue only with the HP Advanced Photo Papers?

 

Please ensure your Mac has all the latest updates. You can refer to this Link: https://support.apple.com/en-in/HT201541

 

Next ensure your printer has the latest Firmware. Please download the Firmware this Link: https://support.hp.com/us-en/drivers/selfservice/hp-envy-5530-e-all-in-one-printer-series/5304881/mo...

 

You can refer to this Link: https://support.hp.com/us-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/model/5304882/... for more information on how to print Photos. Please ensure you select the correct paper type and settings

 

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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‎08-14-2019 02:42 AM

HP Recommended

I have only just seen this message. I gave up in the end. I filed the paper unused and did something else instead. An expensive disappointing episode. 

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‎08-14-2019 02:25 PM

HP Recommended

@Kookyburra

 

Thanks for keeping us posted

 

Do visit our HP Support Community and drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
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