I bought the wrong ink cartridge

[Gregory001111]

Good day,

I am so bummed. I made a mistake and purchase the wrong ink cartridge from Office Depot. I purchased a black HP number 60 ink when I should have purchased a black HP number 65 ink. I only realized my mistake AFTER I opened the cartridge package and attempted to use it in my printer. 😞

Office Depot doesn't accept returns on opened cartridges. Is there any help for someone like me in this situation? I sure hope this isn't a loss. 

Thank you.

Greg

[praveen196]

@Gregory001111 Welcome to HP Community!

I understand that you have an HP DeskJet 2680 Printer and have purchased the wrong ink cartridges for it. Due to this the printer displays a message saying "ink not compatible". Not to worry, I'll be glad to assist you with this case.

I recommend you to contact our HP phone support team to seek a replacement for the incorrect ink cartridges. The phone support team can be reached via the following method:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device. You can refer to this Link: hp.care/2bygf7l for help in locating your Serial Number.

4) Select the country from the drop-down.

5) Click on "Show Options".

6) Fill the web-form. A case number and phone number will now populate for you.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!