I can not reach an area where I can clean printheads on my HP Smart tank 7301

[Mel-P-B]

I am on HP Smart app and am trying to clean printheads.  I am not finding a menu to allow this.  I have tried everything for hours to fix the problem.  My yellow ink is not showing up in print jobs or on the status reports

[Sneha_01]

Hi @Mel-P-B 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you're unable to find the option to clean the printheads on your HP Smart Tank 7301 through the HP Smart app, here are some alternative steps you can try:

1. Check for Printer Maintenance Options:

• Open the HP Smart app and select your printer.
• Look for a Printer Settings or Printer Maintenance option.
• If available, select Clean Printheads or Printhead Cleaning from the menu.

2. Use the Printer Control Panel:

If your printer has a control panel or touchscreen:

• Navigate to Setup or Settings.
• Look for Tools or Maintenance.
• Select Clean Printheads or a similar option.

3. Run a Test Print:

• Try printing a test page to see if the yellow ink comes through. You can usually find this option in the printer settings on the control panel or through the HP Smart app.

4. Manual Printhead Cleaning:

If the automated cleaning does not work, you might consider manually cleaning the printhead:

• Turn off the printer and unplug it.
• Open the printer and remove the ink cartridges.
• Gently remove the printhead (refer to the user manual for instructions).
• Use a lint-free cloth or paper towel moistened with distilled water to clean the printhead nozzles.
• Reassemble the printer and run a printhead cleaning from the app or control panel again.

5. Check for Firmware Updates:

• Ensure your printer has the latest firmware. Use the HP Smart app or check the HP website for any updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support