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‎02-03-2021 09:57 PM

HP Recommended
Product: Mac 11.2
Operating System: Other

I cannot print from my printer no matter what I do!!!!!! I have even spent a LOT of money and changed from a PC to a Mac because I thought that was the problem!!! I have turned it off and on, checked drivers, restored factory settings but something is blocking printing. It is an Officejet Pro 8730. At the moment it is displaying a ? on the front left. I thought this might be a paper jam but have checked and done a test print which was fine. My new Mac found the printer easily but nothing is printing. 

Help....!

Category:
1 REPLY 1

‎02-07-2021 05:18 AM

HP Recommended

@MJS61, Welcome to the HP Support Community!

 

The '?' icon is for help. It does not mean there is an error on the printer. The error messages if any will be displayed on the printer screen. 

  • To assist you better, do you get any errors?
  • What happens when you try printing?
  • How is the printer connected to the MAC?

 

Try making a standalone copy and check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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