I can't print A3 from AutoCAD. 'A3 Edge-Edge' comes out A4 Size on my new Officejet 7612

[Wessex_5-19]

So, A3 paper loaded, A3 drawing to print. Select A3 normal and it crops the edges. Try selecting print borderless but won't let me. Try printing A3 edge-to-edge and print area is A4 (even though printing on A3 paper). Help! 

Also, tried from Adobe Acrobat Standard. Edge to Edge A3 not even an option and won't let me print borderless from A3 plain paper.  

[Jeet_singh]

@Wessex_5-19,

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that you are facing issues while printing A3-borderless on your HP OfficeJet 7612 printer To fix this issue, you need to make sure that your printing preferences under the actual printer and the program you are using to print. Follow the steps below:
 

1. Go to Control Panel – Devices and printers.
2. Right-click on Officejet 7612 and select “Printing Preferences”.
3. Under the Paper/Quality tab, change your paper type and the paper size. 
4. Also, check the borderless printing option. Check under the "Advanced" tab as well.
5. Now, come to the program that you are using to print and check.

NB: Borderless printing will not work when you use 2-sided printing.

Also, try making an A3 copy. Place a document (A4 or A3) in the scanner glass, press the copy option. Go to copy settings change the tray preference, and change other relevant settings and make a copy. 

If the copy works fine, then the issue could be with the drivers. Try to reinstall the drivers and check:

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now click on this link to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Now, try the settings and check the printing.

Moreover, you can also refer to these support documents: 

HP Printers - Printing Documents (Windows)

HP Printers - Print Driver Settings Guide (Windows)

Please let me know if this resolves the issue, or if you require further assistance!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

[Wessex_5-19]

Thanks for your message.

Oddly it seemed to work initially and now does not. 

I Select Edge-to-Edge A3 in my cad programme, then when I go into properties, then custome properties, the dialogue box says the paper size is "Letter" . In the selection box I have lots of options, most of which I can't use. "edge-to-edge A3" is visible but with a yellow triangle with a ! in the middle.  So I choose the "A3 297x720mm option and it won't let me print borderless! So my prints are cropped!  

This was never a problem with my old Hp printer!

Any other suggestions?

Thanks again

[Jeet_singh]

@Wessex_5-19,

Let's try to uninstall the printer from the root level and then reinstall the printer by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here (Please select the correct version of Windows before downloading and installing the printer software).
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Alternatively, you can try to update the printer firmware - HP Printers - Updating or Upgrading Printer Firmware

Here's the link to download the firmware from our HP support website - Click here

Let me know how it goes!

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