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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: I can't print. This is the notification I get: 0x61011be...

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05-27-2022 11:24 AM - edited 05-27-2022 11:25 AM
Hello @Annette54 .
Clear the error by resetting the printer without the ink cartridges.
Open the cartridge access door or lid.
If the carriage moves to the center of the printer, continue with these steps.
If the carriage does not move to the center of the printer, close the access door or lid. Disconnect the power cord from the printer and power source, wait 60 seconds, and then reconnect the power cord to the printer and a wall outlet. Turn the printer on, and then continue with these steps.
Remove the cartridges.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and the printer.
NOTE:HP recommends plugging the printer directly into a wall outlet.
Turn the printer on.
Reinsert the cartridges, and then close the cartridge access door or lid.
Follow the steps to align the printer, if prompted.
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06-19-2022 12:49 PM
Ich habe die gleiche Fehlermeldung. Wie viele andere auch. Die Standardantwort von HP funktioniert nicht! Diese Drucker haben eine sehr kurze Lebensdauer. Ich habe immer die Original- Patronen verwendet und auf das Austrocknen geachtet. Leider Elektroschrott und keine gute Werbung.