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- I can't print on Card stock using ENVY4520

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10-07-2018 12:39 PM
Apologies for jumping in unannounced.
@Valsimot may well be correct - the printer has the capacity to print on just some types and weights of Media as explained in the Specifications. This may or may not include your "card" paper.
Location | Type | Weight | Capacity |
Input tray | Paper | 64 to 90 g/m2 (16 to 24 lb bond) | Up to 100 sheets of plain paper * HP ENVY 4510 printers* Up to 80 sheets of plain paper |
Up to 20 sheets (17 mm [0.67 inch] stacked) | |||
Photo paper | 280 gsm2 (66 lb bond) | ||
Labels | n/a | Up to 20 sheets (17 mm [0.67 inch] stacked) | |
Envelopes | 75 to 90 g/m2 (20 to 24 lb bond envelope) | Up to 5 sheets (17 mm [0.67 inch] stacked) | |
Cards | Up to 200 g/m2 (110 lb index) | Up to 20 cards (17 mm [0.67 inch] stacked) | |
Brochures | 180 gsm | Up to 65 sheets of 180 gsm HP Brochure and Flyer Paper Matte |
Reminder:
Not all Card Stock is equal.
This printer supports printing on Media type Index card. Index card is a particular type of Media that is produced according to ISO standards for paper manufacture. "Card Stock", if made from a different kind of paper (bond, cover, etc), may - or may - not fall into the printer's weight restrictions. That is, the paper you are using may indeed be "too heavy" for the printer. (Big subject; forgive the simplistic explanation.)
Printing on card stock (in this case Media type Index) also requires that you tell the print driver that you are using that particular type of paper. In addition, the Media selection (kind of paper) must be allowed in combination with your other selections.
For example:
Media = card, brochure, "some available" selection in your list of allowed Media (kinds of paper)
Source = Tray 1 (as oppsed leaving as "automatic")
Paper Size = a selection from the list of available paper sizes for this Media
The "Paper Size" selections for "cards" are lilsted in the Specifications > Paper Handling > Supported cards
If your Paper Size is not listed (in combination with the Media you select),
IF your printer supports the "Custom Paper Sizes" feature,
then
You can create a Custom Paper Size form using one of the "index" card templates in the supported paper size list.
Reference and Resources
Print Driver Settings Guide (Windows)
Section: Paper type, size, and input tray settings
Sub-section calls Document: Creating Custom Paper Sizes
Printer Homepage – “Things that are your printer”
Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more
HP ENVY 4520 All-in-One Printer series
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