I can't replace ink cartridge since cartridges won't move to center.

[Orbitsmom]

There is no error other than that ink levels are low.  I would like to put a new cartridge in but the carrier won't move to the center when the lid is lifted.  I have unplugged.  Tried again.  Held power button for 30 seconds while unplugged.  The cartridge holder shifts over to the right and stays there.  Can't get to the cartridges.

It's a new printer.  It's plugged into a wall outlet.  I've got a mac and I print wirelessly.  But I'm not printing anything at the moment.  I'm just trying to change the ink cartridges. 

Any help is appreciated.

[senan6806]

@Orbitsmom

A warm welcome to HP Support Community!

Manually moving the carriage and power resetting the printer may clear the carriage jam. Instructions on how to resolve a carriage jam can be found here. 

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Orbitsmom]

Thanks for your response. The video was very clear.  However I do not have any kind of an error message.  The video also shows that you can move the ink cartridge carrier back and forth manually,  Mine is on the right hand side and will not budge.  I am able to print, so nothing is jammed.  But when I open the top of the printer the carriage that holds the cartridges would normally move to the center to allow access to changing the ink cartridges. But this does not move to the center, it doesn't move at all.  I printed an email just to make sure there was nothing going on and it printed fine except I'm out of black ink.

The printer is printing and it is not displaying any error.  I don't know how hard you're supposed to pull on the cartridge slider but it doesn't appear to want to be manually moved.  I just want to change the ink cartridge.....  Very odd.

[senan6806]

@Orbitsmom

Since we are not able to manually move the carriage, I'm afraid, its a possible hardware failure. Please call HP Support to obtain all available repair/replacement options. You may use the following steps to contact your regional HP Support:

1) Click on this link.

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill the web-form and proceed further.

Have a great day!