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‎12-02-2024 09:22 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

I installed HP ink cartridges from Office Depot.  I had been using Instant Ink but canceled the subscription.  Now my printer says there is an error with my account and will not allow me to print.  I need to know how to re-set the printer or release it from the account to allow me to print.  I re-started the printer but get the same error.

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2 REPLIES 2

‎12-02-2024 09:41 AM

HP Recommended

Did you happen to install the cartridges before you cancelled your subscription?  If so, it is possible that those new cartridges were tagged as instant ink cartridges.

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‎12-02-2024 12:37 PM

HP Recommended

I installed the cartridges while my subscription was active.  However, my subscription has been off for several months and the printer worked great until about 2 weeks ago.  These cartridges have quite a bit of ink left and I don't want to have to replace them without reason.  Please let me know if there is a way to re-set my printer or the cartridges or change a setting on my account so I can continue using this printer.  Otherwise, I'm going to have to replace this printer, which I do not want to do.

Thank you for your help with this.

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