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‎04-12-2023 02:12 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I cannot get my printer to come on line again.  Says my ethernet is not attached but I have a wireless router!

 

I have followed all of the instructions and recommendations and spent hours trying to trouble shoot to no avail. Please help!

Category:
1 person had the same question
1 REPLY 1

‎04-12-2023 02:21 PM

HP Recommended

I do not want to take you back over things you may have already tried but can you confirm that you were able to successfully connect the printer to your wireless network and also that you do not have currently have an ethernet cable attached as this will disable the wireless.  Does your printer have a valid IP address on it? Has anything in your network changed. Have you tried to restore the wireless to initial connection state as outlined in this KB article: https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/How-to-Restore-WiFi-Setup-mode-on-HP-printers-...

 

As a matter of reference, stating you have tried everything is not a helpful post because you may have missed an article. It is more helpful if you outline the steps you have already taken and other users may feel they have nothing to offer and pass over your post.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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