I cannot print greeting cards from my Envy 5530 but I have no problem printing any other material.

[Suedot]

I also can't print photos. It seems anything thicker than copy paper doesn't go through. It starts printing then it comes out with half a greeting card or no print on the photo paper.

I now am having a problem printing anything with color, everything comes out black or gray no color. I did a print check and everything checks out ok.

[The_Fossette · Accepted solution]

@Suedot,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• What is the operating system you are using?
• What is the greeting paper size and thickness?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

[Suedot]

The printer stopped printing greeting cards about 1 year ago and the color ink stopped working last week.

The operating system is Windows 10

The greeting card are Avery 3265 Half Fold 8 1/2 x 11

I have not made any changes with the software or hardware

Ihave performed all the troubleshootingsteps before posting.