I cant install the HP Laserjet Pro MFP M125 printer to my Lenovo X390

[Edite]

I have trouble installing the HP Laser Jet Pro MFP M125 series printer to my Lenovo X390 laptop, the error

message : Network Product(s) Not Found. 

I run HP Print and Scan Doctor and it shows " My product is not Listed" even I turn my printer ON.

I use the HP Smart to try to install the printer and I got a message : " your printer has experienced an unexpected configuration problem. 0x80070709.

Any one can help with this issue? Thanks,

[Betty0610]

@Edite

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Edite]

• I tried with the below steps and  the same, I cant install the printer to my Lenovo X390. Any other suggestions.

Thanks,

[Kumar0307]

@Edite

• The error states an issue with printer connectivity.
• How is the printer connected to the PC?
• Check the connection.

Let us check if the printer hardware is working fine. Try to make a copy on the printer using the scanner glass and check if that works.

Keep me posted.

[Edite]

Hi,

The printer connectivity is working fine as I can install the printer to other PCs  (Dell and Fujitsu )wth the same procedure.   Do you know if there is any conflict with Lenono X390 ?

Thanks ,

Edite

[Betty0610 · Accepted solution]

Lets try this, create a TCP IP port:

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[Edite]

Thank you so much. It works this time.

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!