I changed my black ink cartridge now I need to align the paper and print.

[ANNARuth0927]

My printer used to work now it doesn't  I bought at 61xl but the lady at the store said the xl should not be the problem. that just means more ink. After reading do not touch the metalic part of the cartridge I may have messed up the first one but I did not touch the second one. I unpluged the printer. It prints out an alignment page. but I can nto get it to make a copy of it or print from the comand from the computer.

[Jeet_singh · Accepted solution]

@ANNARuth0927,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

I understand you are facing alignment issues with your Deskjet 2546 printer. Please note that you can always choose “Skip” to continue printing. You can try cleaning the “printhead” once and the print a new alignment sheet to check.

• Open the HP Print Assistant (Double-click the printer icon on the desktop) – Go to settings / maintain your printer.
• Please find and perform the clean print head / cartridge option.
• Once the cleaning is done, then try to align the printer again from the same location.

You can check HP Inkjet Printers - 'Alignment Unsuccessful' Error Message Displays for detailed information.

If you have followed the steps suggested and still having the issue. I would recommend you contact our HP phone support for further assistance. 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[ANNARuth0927]

Thanks

[Jeet_singh]

@ANNARuth0927,

Thank you for replying,

I hope the steps suggested helped you to resolve the issue.

If you need any further assistance, please don't hesitate to reach out to us again.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

Take care now and do have a fabulous week ahead. 🙂
Regards,