I do not know what this means.When the! Is blinking and I have two looking folders with three dots.A

[2025work]

H p smart tank 7301

 

[Hawks_Eye]

Hi @2025work 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for describing the display and for your patience in trying to understand what it means. The blinking exclamation mark (!) and two folder icons with three dots on your HP Smart Tank 7301 indicate a paper-related issue—most likely that paper is not loaded correctly or the printer is expecting paper in both trays.

Let’s walk through the steps to resolve this so your printer can get back to work.

 

What the Symbols Mean

• Blinking “!”: This is a general warning. It often appears when the printer needs attention—such as paper not loaded, a jam, or a tray selection issue.
• Two folder-like icons with three dots: These represent the paper trays or paper sources. The three dots suggest the printer is waiting for paper or for you to confirm a paper setting.

 

Steps to Resolve the Issue

Check Paper Loading

• Open the input tray and make sure paper is loaded correctly.
• Align the paper guides snugly against the stack.
• Use clean, flat paper—not curled or damp.

Confirm Paper Settings on the Printer Panel

• If prompted, select the paper size and type using the control panel.
• Use the arrow buttons to choose the correct settings, then press OK.

Clear Any Pending Jobs

• On the printer panel, press the Cancel button to clear any stuck print jobs.
• This may reset the warning and allow the printer to recheck the paper.

Restart the Printer

• Turn off the printer using the power button.
• Wait 30 seconds, then turn it back on.
• This refreshes the system and may clear the blinking alert.

Check for Firmware Updates

• On your Windows 11 PC, open the HP App.
• Select your printer, go to Settings > Advanced Settings > Firmware Update.
• Install any available updates to ensure smooth operation.

Once paper is loaded correctly and settings are confirmed, the blinking “!” should stop and the printer should resume normal operation. If the icons persist, restarting and checking the HP App for any alerts can help clarify what the printer needs.

Would you like me to also share how to run a print quality diagnostic page from the control panel? It’s a good way to confirm everything is functioning after resolving the alert.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye