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‎02-07-2025 01:36 PM

HP Recommended

HP officejet 9015e....It prompts me to allign paper, but when I try it freezes up and I get B81594F2 error and flashing blue light.  I have cleaned out any paper jam...there was none. What to do?

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2 REPLIES 2

‎02-12-2025 08:22 AM

HP Recommended

Hi @Plantdoctor1,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding printer throwing an error!  

We're thrilled to have the opportunity to assist you and provide a solution.

 

The B81594F2 error on your HP OfficeJet 9015e with a flashing blue light usually indicates a firmware or hardware issue. Try these steps to fix it:

 

1. Power Cycle the Printer

  1. Unplug the printer while it's on.
  2. Remove the power cord from both the wall socket and the printer.
  3. Wait for 5 minutes.
  4. Plug everything back in and turn it on.

 

2. Perform a Semi-Full Reset (Hard Reset)

  1. Turn off the printer.
  2. Unplug the power cord.
  3. Press and hold the Power and Back button (↩️ or Home) on the printer.
  4. While holding, plug the power cord back in.
  5. Keep holding for 15 seconds, then release.

This should reset the printer to factory settings.

 

3. Update the Firmware (if possible)

  • If the printer boots up, check for a firmware update using the HP Smart App or HP Support website.

 

 

Kuroi_Kenshi
I am an HP Employee

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‎02-12-2025 08:23 AM

HP Recommended

4. Clean the Ink Cartridges & Printhead

  • Open the ink door and remove the cartridges.
  • Wipe the chip and nozzle area with a lint-free cloth.
  • Reinsert the cartridges and try again.

 

5. Try Aligning from HP Smart App

If the printer freezes on the alignment screen, try aligning it from the HP Smart App instead:

  1. Open HP Smart on your phone/computer.
  2. Select your printer → Print & Scan → Print Quality Tools.
  3. Run Align Printhead from there.

 

6. Check for Hardware Issues

  • If the flashing blue light continues, the wireless module might be failing.
  • Try disconnecting the printer from Wi-Fi and using USB mode instead.

 

Let me know if any of these steps help! 😊

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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