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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Bogs71
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I get error code: Oxc19a0002

HP Recommended
HP Officejet Pro 8620
Microsoft Windows 10 (64-bit)

Error msg : the print head appears to be missing, not detected or incorrectly installed 

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Bogs71
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Need help

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Kumar0307
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@Bogs71, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print due to this error. Kindly perform the steps mentioned in this document - Printhead errors

Reinsert the ink cartridges.

 

If the error persists, I'm afraid the printhead has gone bad. It is removable but I'd not recommend replacing it as it may or may not resolve this issue and the printhead costs as much as a new printer.

Note: If you have many unused ink cartridges already in stock, you may replace the printhead at your own discretion depending on its availability.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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