I had a printhead failed error message. I ordered a new printhead and now I get a cartridge error:

[AlecinSwampscot]

I installed a new printhead on HP 8610.  I now get a cartridge error:  it thinks the cartridges are not installed, but they are installed.

[Irwin6]

Hi @AlecinSwampscot,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[AlecinSwampscot]

Hi Irwin6,

Thanks for the help.  Unfortunately, I decided to replace my printer so I do not know if your solution works or not.  Hopefully it will help others.  

[Irwin6]

Hi @AlecinSwampscot,

Glad to hear that you have a new printer now but suggest you to perform the above shared steps if possible to fix the issue. I appreciate your efforts in contacting HP support and If you need any assistance in the future feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support

[Stan-d-man]

I ordered a replacement printhead for HP officejet 8630 , I first ordered one from ebay for $72.00 had to send it back because it did not work. Then I ordered another from Walmart which also included the print cartridges for $140.00 Total. Everything is back to printing now thank God and Walmart