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‎03-26-2020 09:26 AM

HP Recommended
Product: HP OfficeJet 5200 Series
Operating System: Microsoft Windows 10 (64-bit)

I cannot print or copy in black and white.  Color prints are OK.  The ink supply is OK.  I reinstalled the printer and used the HP Dr. and it scanned OK.  Any thoughts on how to correct this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-26-2020 11:02 AM

HP Recommended

Replace the black cartridge.

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View solution in original post

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6 REPLIES 6

‎03-26-2020 10:03 AM

HP Recommended

When was the last time that you printed in black?

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Please mark the post that solves your issue as "Accept as Solution".
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‎03-26-2020 10:26 AM

HP Recommended

It stopped working when I moved the printer to a new location 10' away - 2 days ago.  I also have a Cannon printer that is doing the same thing!  Oddly enough.

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‎03-26-2020 10:33 AM

HP Recommended

Take a look at step 8 in this link.

Any black on your report.

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Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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‎03-26-2020 11:00 AM

HP Recommended

Still no black.  I even performed both levels of cleaning - it did not help!

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‎03-26-2020 11:02 AM

HP Recommended

Replace the black cartridge.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎03-27-2020 09:18 AM

HP Recommended

Accept as solution - although the ink levels indicated low - not empty.

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