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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- I have a Bonjour Malfunction and cannot print

Create an account on the HP Community to personalize your profile and ask a question
02-07-2025 04:35 AM
Hi @Lynguist,
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
An "HP Bonjour Malfunction" means that your HP printer is unable to properly communicate with your network due to a problem with Apple's Bonjour service, which is used for automatic device discovery, and as a result you cannot print anything to fix this.
You can try resetting your printer's network settings, reconnecting the printer to your network, updating printer drivers, and restarting both your printer and computer.
To better assist you, could you please share your printer's serial number or product number with us via private message?
Need help finding your product number? No worries! Check out this handy guide:
https://support.hp.com/in-en/document/ish_2039298-1862169-16
To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.
We're all ears!
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Regards,
Vince_0406
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks!