I have a Envy 6000 printer that wont print. It has new ink, white light showing were paper comes out

[Sniffy1]

My Envy 6020 printer wont print.

It has new ink.

There is a white light that showing were paper feeds out.

It sounds like it is printing but nothing on paper.

Have run cleaning cycle.

[Raj_05]

Hi @Sniffy1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Here are some steps you can try to resolve the issue with your HP Envy 6000 series printer.

Check Ink Cartridges:

• Make sure the ink cartridges are properly installed.
• Verify that the protective tape has been removed from the new cartridges.

Print a Test Page:

• Try printing a test page directly from the printer’s control panel. This can help determine if the issue is with the printer or with the computer connection.

Clean the Printhead:

• Even though you've run a cleaning cycle, you might want to try a deeper cleaning if available.
• From the printer’s control panel, access the maintenance menu and select a deeper cleaning option if there is one.

Align the Printhead:

• Align the printhead using the printer’s control panel to ensure it is correctly positioned.

Check Paper Settings:

• Make sure the paper type and size settings match what is loaded in the printer.

Firmware Update:

• Ensure your printer’s firmware is up to date. Check the HP support website for any available updates for your model.

Print Head Cleaning Solution:

• If the print head is clogged, you may need to use a print head cleaning solution. Follow the instructions on the cleaning solution package for the best results.

Print Head Replacement:

• If none of the above steps work, the print head may need to be replaced. Contact HP support for further assistance on this.

Reinstall Printer Drivers:

• Sometimes, reinstalling the printer drivers can resolve printing issues. Download the latest drivers from the HP support website and install them.

Reset the Printer:

• Turn off the printer and unplug it from the power source. Wait for about a minute, then plug it back in and turn it on.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support