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Most common problem is allowing windows to auto-install the printer. That will usually result in Windows connecting via a WSD port (which will cause all sorts of communication issues) and installing an IPP driver which will not support advanced features like color and 11x17 printing. To verify, on your PC for to control panel, right click on "devices and printers" and select "open" from the drop down menu. Then right click on the icon for your printer and select "printer properties" from the drop down menu. Click on the advanced tab and it will show you which driver is installed. The preferred driver for this printer would be the HP Universal Printer Driver Version 7.3.
Easiest method is to install manually and make sure you use a standard TCP/IP port for the driver.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Most common problem is allowing windows to auto-install the printer. That will usually result in Windows connecting via a WSD port (which will cause all sorts of communication issues) and installing an IPP driver which will not support advanced features like color and 11x17 printing. To verify, on your PC for to control panel, right click on "devices and printers" and select "open" from the drop down menu. Then right click on the icon for your printer and select "printer properties" from the drop down menu. Click on the advanced tab and it will show you which driver is installed. The preferred driver for this printer would be the HP Universal Printer Driver Version 7.3.
Easiest method is to install manually and make sure you use a standard TCP/IP port for the driver.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
HP Recommended
No that is not the same driver. It may be an HP driver or it may still be a Microsoft driver. Find the actual HP UPD drivers here: https://support.hp.com/ca-en/drivers/hp-universal-print-driver-series-for-windows/4157320
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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