I have a HP Deskjet 3056A printer Tri-Color Cartridge Problem can't print

[Batrina]

I bought genuine HP ink refills and replaced the old ones and now I get "tri-color cartridge problem" on the screen and it won't do anything. I made sure that it didn't need firmware update and it didn't have any listed via the website connecting the USB bc I can't use the ePrint button bc the error msg won't clear off the screen of the printer. I'm out almost $50 for this black and colored ink and I could have almost bought new printer for that $$.

[Jay_G24 · Accepted solution]

Hi @Batrina,

Welcome to the HP Support Community. I'd be happy to assist you with the  "cartridge problem" issue. 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems.

HP will not guarantee the functionality of those ink cartridges.

Try the single-cartridge mode-

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 
 

Also, try the steps in the document - Error Indicates Faulty Ink Cartridge

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Batrina]

so what do I do if it will only print with one or the other ink cartridge? How do I fix it so it will print with both?

[Jay_G24]

In single-cartridge mode does both the cartridge work?