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‎05-09-2020 10:45 AM

HP Recommended
Product: Ink Advantage 3525

I have a HP Deskjet Ink Advantage 3525 purchased from Qatar. Now in India I am not able to buy 655 cartridge in India. In a post in this forum, it was advised that 685 will work fine, but I keep getting Incompatible Cartridge error.Have tried all the suggestions to reset.

 

Need help to resolve the issue. Dont want to buy new printer just for Cartridge.

 

Please Help.

 

Thanks...

Srivishal

3 REPLIES 3

‎05-09-2020 10:59 AM

HP Recommended

Hi,

You need a full set of genuine HP 685 ink cartridges available and have the printer connected and installed to a Windows PC or a Mac computer.

 

Next, you should contact HP Support in India to reset your printer for your current country:

https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/HP-Printer-purchased-in-a-different-country-ne...

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎05-11-2020 11:22 PM

HP Recommended

Is there a way I can do that myself.. Can HP team share some details.

 

Regards,

 

Srivishal

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‎05-18-2020 10:22 AM

HP Recommended

@Srivishal, Welcome to HP Support Community!

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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