I have a HP Envy Photo 7800 series printer stuck on boot up screen

[Susan99999]

My HP Envy Photo 7800 series is stuck on the boot screen.  I see that many people have reported this and HP has o provide reset instruction .  I could sure use those instructions.  

[Raj2111]

Dear Susan99999,

Please try these steps:

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Hope this helps!

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,

Raj

[Raj2111]

Hi, 

We haven't heard from you!

This post is concerning the thread you recently created in your friendly neighbourhood (HP Community).

I would like to know if the resolution we provided worked for you.

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards,