I have a HP Officejet 4632 with an error code 0x83c0000a

[Mary406]

I have an HP Officejet 4632 with an error code 0x83c0000a

I have tried resetting the printer, but that doesn't work.

[Dvortex]

Hello, @Mary406 - Greetings!

Thanks for stopping by the HP Forums! I’d like to help with the printer issue 🙂

I see that you are getting printer error message. Appreciate all your efforts. I’d suggest you update the printer firmware and check.

Go to http://hp.care/2qwKQ8d  download and update the printer firmware.

Now, try a power drain as suggested below:
 

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[djsmbs]

I tried those items. They did not work. Could there be a problem with the cartridges?

[A4Apollo]

Hi! @djsmbs, Thanks for stopping by the HP Support Forums!

I understand when you are printing from your printer you are getting error 0X83C0000A.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

As you mentioned when you are printing from your printer you are getting error 0X83C0000A.

Do you have the printer power cable plugged into a Power Bar or a Power Strip? If so, please plug the power cable directly to a wall outlet and check if it helps.

Try few steps recommended below.

In some cases, removing the ink cartridges and resetting the printer can clear the error message.
Turn on the printer.
Wait until the printer is idle and silent before you continue.
Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
Remove the ink cartridges from the printer.
With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
   NOTE:
HP recommends connecting the printer power cord directly to a wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Reinsert the ink cartridges, and then close the ink cartridge access door.
If you receive a prompt to print a calibration page, do so.
If you disconnected the USB cable, reconnect it to the rear of the printer.
Try to print. 

Also, try checking with a different cartridge on your printer.

Refer this article to know more information about 0xc errors on your printer.

If the issue still persists after trying out the steps it is a hardware issue with your printer.

Please contact HP support for service options.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this helps!

Have a pleasant day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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