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Microsoft Windows 10 (32-bit)

I have a HP Photosmart 6515 not printing. I have changed the ink and checked the connection. The signal is getting to the printer but when the paper comes out its blank>>??? Alignment? possibly? How do I fix that? 

1 REPLY 1
HP Recommended

@NightyCap, Welcome to the HP Support Community!

 

I see that the printer is printing blank sheets. Let us try these steps to resolve this issue:

 

Try making a standalone copy in black and color to check if that works. By this, we can conclude if this is a hardware or a driver issue.

 

Use HP ink cartridges.

Check the ink levels and replace any low/empty ink cartridges.

Perform steps 4 and 5 from this document - Printer Prints a Blank Page or Does Not Print Black or Color Ink

Note: Clean the printhead up to 2 times.

 

Print and evaluate a Print Quality Diagnostic Report

  1. From the control panel home screen, touch the Settings icon ().

  2. Touch Tools, and then touch Print Quality Report. The product prints a test page. (you can also find the Alignment option here- not required to perform)

  3. Check the result.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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