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‎02-09-2014 08:01 PM

HP Recommended

I had a paper jam and removed the paper.  I tried to turn the printer off before I removed the jam but the printer won't turn off.  I reads "Shutting Down" but it just continues to say that and the power button blinks on & off.  I tried to print somthing to see it that would help, it wouldn't print, probably because it thinks it is "shutting down" like it says.  I don't know what to do next. I even shut the computer down to see if that would do somthing with the printer but it didn't help.  Printer still blinking and says "Shuttind Down."  HELP

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-13-2014 05:14 PM - last edited on ‎02-28-2017 03:55 PM by HP Administrator

HP Recommended

Hello musicmom,

 

Welcome to the HP Forums! I understand your concerns with your Officejet J6450. Let's try some troubleshooting steps to resolves this issue:

 

Make sure this printer is plugged into a direct wall, not a surge protector. This step is mandatory as HP recommends this step, and it could potentially fix your problem.

 

Next, try Resetting the Printer. Instead, leave the power cord out of the printer for more than 60 seconds.

 

Let me know how your progress goes.

I worked on behalf of HP.

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2 REPLIES 2

‎02-13-2014 05:14 PM - last edited on ‎02-28-2017 03:55 PM by HP Administrator

HP Recommended

Hello musicmom,

 

Welcome to the HP Forums! I understand your concerns with your Officejet J6450. Let's try some troubleshooting steps to resolves this issue:

 

Make sure this printer is plugged into a direct wall, not a surge protector. This step is mandatory as HP recommends this step, and it could potentially fix your problem.

 

Next, try Resetting the Printer. Instead, leave the power cord out of the printer for more than 60 seconds.

 

Let me know how your progress goes.

I worked on behalf of HP.
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‎08-25-2016 05:32 AM

HP Recommended

it will not print keeps getting Error (not offline) instead of ready

 

 

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