I have a Officejet Pro 8610 printer and it is telling me there is an issue w/ printer or ink system

[SteeleAWeigh]

I have a Officejet Pro 8610 printer and it is telling me there is an issue w/ printer or ink system.  It says to reset the printer by unplugging it and repowering it but I have tried this several times with no success.  It then says to contact HP support which is why I am asking the question.

[sandytechy20]

@SteeleAWeigh

Welcome to HP support community.

Check the ink cartridges for leaks

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Remove an ink cartridge, and then inspect the ink cartridge for leaking ink.

   

4. If the ink cartridge leaks, replace the ink cartridge. If the ink cartridge is not leaking, insert the ink cartridge into its slot.

   

5. Repeat these steps for the other three ink cartridges.

6. Close the ink cartridge access door.

Reseat the printhead up to three times

1. Open the door to access to the ink cartridges.

2. Wait until the carriage stops moving before you continue.

3. Unplug the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer.

4. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

   

5. Close the ink cartridge access door.

6. Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.

7. Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

You can refer this HP support community for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[SteeleAWeigh]

I tried both of these suggestions and we are still having an issue.  Please let me know if you have any other suggestions?

[Kumar0307]

@SteeleAWeigh

If you have tried all the steps mentioned in this document and the issue persists, please contact our HP Support team for Service Options as it could be a possible hardware issue:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!