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‎07-08-2024 10:59 AM

HP Recommended
Product: HP OfficeJet Pro 9025 All-in-One Printer
Operating System: Microsoft Windows 11

I have aI have a blue screen. I have tried to re-start the printer several times but still go to the blue screen.

Category:
1 REPLY 1

‎07-09-2024 02:33 PM

HP Recommended

HI @Speed426,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

If your HP Envy 5252 printer is displaying a blue screen and restarting the printer does not resolve the issue, it may indicate a serious firmware or hardware problem. Here are some steps you can take to try to resolve this issue:

Steps to Resolve Blue Screen on HP Printer

Power Cycle the Printer

  • Turn off the printer.
  • Unplug the printer from the power source.
  • Wait for at least 60 seconds.
  • Plug the printer back in and turn it on.

Check for Hardware Issues

  • Ensure that there are no paper jams or other obstructions inside the printer.
  • Open the printer and inspect the inside for any visible issues.

Perform a Hard Reset

  • With the printer turned on, disconnect the power cord from the back of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait for at least 60 seconds.
  • Plug the power cord back into the wall outlet and the printer.

Update Firmware via USB (if possible)

  • Download the latest firmware for your HP Envy 5252 from the HP support website.
  • Transfer the firmware file to a USB drive.
  • Insert the USB drive into the printer and follow the instructions to update the firmware.

Use the HP Smart App

  • Open the HP Smart app on your computer or mobile device.
  • Ensure your printer is connected to the app.
  • Check for any firmware updates available through the app and attempt to install them from there.

Factory Reset (if accessible)

  • If you can access the printer menu, perform a factory reset.
  • Go to Setup > Printer Maintenance > Restore > Restore Factory Defaults.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
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