I have a new Deskjet 3760 and it says it's ready but every time I try and print it says "error"

[SarahBB]

I have a new Deskjet 3760 and it says it's ready but every time I try and print it says "error".  It

[Nal_NR]

Hi @SarahBB,

Welcome to the HP support community.

I understand that you are getting errors while printing, and I am glad to assist you.

Did you make a copy and check if that prints fine?

Meanwhile:-

This seems to be a driver issue, uninstall and reinstall the printer driver to fix the issue.

Perform root-level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on the Drivers tab.
• Look for an HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using the HP Smart app

Click here to download the HP Smart app.

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[SarahBB]

Thank you so much for your reply.  However, I have tried reinstalling.  It prints a test page fine, and recognises when I send to print through the HP Smart app (it's a pdf) by getting into gear, then it says "printer busy" and then nothing happens.  Then it says printer ready again.  I so regret buying this printer!

[Nal_NR]

Hi @SarahBB,

Appreciate you trying all the recommended steps. 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!