I have a new HP Envy 6030e printer and a solid amber light.

[Scoutiepie]

Just a solid amber light… does not print. Cannot even print the info page with password. Totally frustrated with this machine!

[Sneha_01]

Hi @Scoutiepie,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

A solid amber light on your HP Envy 6030e printer typically indicates a problem or an error condition that needs attention. Here are some steps you can take to troubleshoot and resolve the issue:

Check for Paper Jams: Open the printer's access door and check for any paper jams or obstructions. Clear any jams you find and make sure there's no torn pieces of paper left inside the printer.

Check Ink Cartridges: Ensure that the ink cartridges are properly installed and have sufficient ink levels. Sometimes, issues with ink cartridges can cause the printer to display an amber light.

Restart Printer: Turn off the printer, unplug it from the power source, wait for about 1-2 minutes, and then plug it back in. Turn the printer back on and see if the solid amber light persists.

Update Firmware: Check if there's a firmware update available for your printer on the HP support website. Updating the printer's firmware can sometimes resolve compatibility issues and improve performance.

Check for Hardware Issues: If the amber light persists, there may be a hardware problem with the printer. 

Reset Printer: You can try performing a partial reset on the printer to see if it resolves the issue. Instructions for performing a partial reset can usually be found in the printer's user manual or on HP's support website.

Inspect for Damage: Check the printer for any signs of physical damage or loose parts. If you find any, contact HP support for further assistance.

Printer Self-Test: Try performing a self-test on the printer to determine if the issue is with the printer hardware or with the connection to your computer. Instructions for performing a self-test can usually be found in the printer's user manual.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support