I have a new HP Laptop with HP Smart installed. I can print Test Pages but am not able to print PDF

[rotorhead2]

I can successfully print test pages from the HP Smart app but when I attempt to print a PDF file it directs me to "Save Print Output As" then asks for a "File Name". I complete that and the file goes to my documents. When I open that file and attempt to print it does the same thing again, As the late great Yogi Berra said "It's deja vu all over again",

[Irfan_06]

Hi @rotorhead2,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with printing from PDF files to your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D) Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[rotorhead2]

Thank you for the suggestions. I implemented them all in sequence but unfortunately I still cannot print. When I attempt to print a document I get a Microsoft Edge "Save Print Output As" screen requesting a File Name. I provide that information , pull up that file and attempt to print only to repeat the process, Additionally, when I check the Print Queue there is nothing in the Queue, The odd thing is I can scan successfully on this laptop as well as print from my Toshiba laptop.

[Irfan_06 · Accepted solution]

Hi @rotorhead2,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The behavior you're experiencing suggests that the default printer on your laptop is set to "Microsoft Print to PDF" or a similar virtual printer instead of your HP printer. Here's how to resolve the issue:

Step 1: Verify the Default Printer

1. Open Settings:
   • Press Win + I to open the Windows Settings app.
2. Navigate to Printers:
   • Go to Devices > Printers & scanners.
3. Set Default Printer:
   • Find your HP printer in the list (e.g., "HP ENVY 6032e" or any other model).
   • Click on your printer and then click Manage.
   • Select Set as default.

Step 2: Check Printer Status

1. Ensure the Printer is Online:
   • In the Printers & scanners menu, click on your HP printer and check if it says "Ready". If not:
     • Ensure the printer is powered on and connected to the same network as the laptop.
     • Restart the printer and try again.

Step 3: Test Printing

1. Open a document or webpage.
2. Press Ctrl + P or select the Print option.
3. Ensure your HP printer is selected in the Printer dropdown.
4. Click Print.

Step 4: Run HP Print and Scan Doctor

Download and run the HP Print and Scan Doctor tool to diagnose and resolve any remaining issues.

https://support.hp.com/in-en/help/printscandoctor

Step 6: Test Printing from Other Applications

Try printing from another application (e.g., Word, Notepad) to confirm that the issue isn't limited to a specific program.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[rotorhead2]

Thank you so much for your help. This resolved the problem. 

[Irfan_06]

Hi @rotorhead2,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support