I have a orange light on tri color cartage and i. Also flashing A

[IImzakII]

I am unable to print from my printer since I changed the cartages. I have orange light on the tricolor and flashing A error. Also flashing both cartages. 

[A_Gayathri]

Hi @IImzakII,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the orange light on the tri-color cartridge and the flashing A error, along with both cartridges flashing, typically indicates an issue with the cartridges.

 Here are some steps to troubleshoot and resolve the issue:

Check Cartridge Compatibility:

• Ensure you are using the correct cartridges for your HP DeskJet 2755e. The compatible cartridges are usually HP 67 or HP 67XL for the tri-color and black cartridges.

Reinstall the Cartridges:

• Turn off the printer and unplug it.
• Open the ink cartridge access door.
• Remove the cartridges and inspect them for any protective tape that might not have been removed.
• Reinsert the cartridges firmly until they click into place.
• Close the ink cartridge access door and plug the printer back in.

Clean the Cartridge Contacts:

• Turn off the printer and unplug it.
• Open the ink cartridge access door.
• Remove the cartridges.
• Use a lint-free cloth lightly moistened with distilled water to gently clean the copper-colored contacts on the cartridges and the corresponding contacts inside the printer.
• Allow the contacts to dry for a few minutes.
• Reinsert the cartridges and close the access door.

Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 1-2 minutes.
• Plug the printer back in and turn it on.

Update Printer Firmware: Update the firmware on an HP printer

• Make sure your printer firmware is up to date. You can check for firmware updates using the HP Smart app or the HP website.

Perform a Hard Reset:

• With the printer turned on, disconnect the power cord from the back of the printer and the wall outlet.
• Wait for about 60 seconds.
• Reconnect the power cord to the wall outlet and the printer.
• Turn on the printer.

Try a Different Cartridge:

• If the issue persists, try using a different tri-color cartridge and black cartridge if you have spares. Sometimes, a new cartridge might be faulty.

Printer Alignment:

• If you can access the printer's control panel or use the HP Smart app, try running a cartridge alignment process. This can sometimes resolve recognition issues with the cartridges.

Refer to this document: HP DeskJet 2755e All-in-One Printer User Manual 

HP DeskJet 2700, 4100, 4800 printers - Blinking lights and error codes

I hope this helps. 

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Take care and have a good day.

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