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‎12-20-2019 06:40 PM

HP Recommended
Product: 8630 Office Jet Pro
Operating System: Mac OS X 10.11 El Capitan

I have cleaned the print head and followed all the steps.  I can’t get through to a human to order a print head  for a printer that’s only three years old? Are they expensive? Or should I just junk it and buy a new one.  Wasting a lot of time trying to do the right thing.  Any help or advice is greatly appreciated.  

1 REPLY 1

‎12-23-2019 08:57 AM

HP Recommended

@Grittywin, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Printhead Errors and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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