I have a printer error message on my HP printer HP6962 0x6100004a

[Cary25]

I am receiving an error message of 0x6100004a on my HP 6962.   I have performed the actions suggested by HP.  I have updated drivers and I cannot eliminate the error or print.

[Kuroi_Kenshi]

Hi @Cary25,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Printer:

• Turn off the printer and disconnect the power cord.
• Wait for about 60 seconds.
• Reconnect the power cord and turn the printer back on.

Check Cartridges:

• Ensure that all ink cartridges are properly seated.
• Remove and reinstall the ink cartridges.
• Check for any ink residue or blockage in the cartridge bay and clean it carefully if necessary.

Printhead Cleaning:

• Access the printer settings through the control panel and navigate to 'Tools' or 'Printer Maintenance'.
• Select 'Clean Printhead' and follow the prompts.

Firmware Update:

• Ensure your printer firmware is updated to the latest version. You can usually find firmware updates on the HP Support Website.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,