I have an HP Deskjet 2700 Series. Whenever I tried to print something went wrong but

[Louie31]

I have an HP Deskjet 2700 Series. Whenever I tried to print a document, it won't print and said that something went wrong when trying to print. Please check your printer and try again but did not tell what was the error. It was working well before and that started when I install both new ink. The ink installation were correct because when I'm using the copier the printer is working. What was wrong with my printer.

[Gaya1239]

Hi @Louie31 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Deskjet 2700 Series printer stops printing from your computer but works fine as a copier, the issue could be related to several factors, such as driver problems, software conflicts, or connectivity issues. 

Here are some troubleshooting steps you can try to resolve the problem:

1. Restart Devices

1. Restart your printer: Turn it off, wait for a minute, and then turn it back on.
2. Restart your computer: Sometimes a simple reboot can resolve temporary issues.

2. Check Printer Connection

1. Ensure the printer is properly connected to your computer (via USB, Wi-Fi, or Ethernet).
2. If using a wireless connection, check the network connection and ensure the printer is connected to the same network as your computer.

3. Run HP Print and Scan Doctor

HP provides a tool called HP Print and Scan Doctor which can automatically diagnose and fix many printing and scanning problems:

1. Download and run HP Print and Scan Doctor.
2. Follow the on-screen instructions to troubleshoot the problem.

4. Check for Windows Updates

1. Go to Settings > Update & Security > Windows Update.
2. Click on Check for updates and install any available updates.

5. Reinstall Printer Drivers

1. Uninstall the printer driver:
   • Open Control Panel.
   • Go to Devices and Printers.
   • Right-click on your HP Deskjet 2700 Series printer and select Remove device.
2. Download and install the latest driver from the HP support website:
   • Go to the HP support page for your printer model.
   • Download the latest drivers for Windows 10 (32-bit).
   • Install the downloaded drivers and follow the on-screen instructions.

6. Set Printer as Default

1. Go to Settings > Devices > Printers & scanners.
2. Select your HP Deskjet 2700 Series printer and click on Set as default.

7. Clear Print Spooler

1. Stop the Print Spooler service:
   • Press Windows + R, type services.msc, and press Enter.
   • Scroll down and right-click on Print Spooler, then click Stop.
2. Clear the print spooler files:
   • Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in this folder.
3. Restart the Print Spooler service:
   • Go back to the Print Spooler service, right-click, and select Start.

8. Run the Windows Troubleshooter

1. Go to Settings > Update & Security > Troubleshoot.
2. Select Printer and run the troubleshooter.

9. Check for Printer Firmware Updates

1. Visit the HP support page for your printer model.
2. Download and install any available firmware updates.

10. Test Printing

1. Try printing a test page from Devices and Printers.
2. Right-click on your printer and select Printer properties.
3. Under the General tab, click on Print Test Page.

Refer to this document: HP DeskJet 2700 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Gaya1239]

Hi @Louie31 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Deskjet 2700 Series printer stops printing from your computer but works fine as a copier, the issue could be related to several factors, such as driver problems, software conflicts, or connectivity issues. 

Here are some troubleshooting steps you can try to resolve the problem:

1. Restart Devices

1. Restart your printer: Turn it off, wait for a minute, and then turn it back on.
2. Restart your computer: Sometimes a simple reboot can resolve temporary issues.

2. Check Printer Connection

1. Ensure the printer is properly connected to your computer (via USB, Wi-Fi, or Ethernet).
2. If using a wireless connection, check the network connection and ensure the printer is connected to the same network as your computer.

3. Run HP Print and Scan Doctor

HP provides a tool called HP Print and Scan Doctor which can automatically diagnose and fix many printing and scanning problems:

1. Download and run HP Print and Scan Doctor.
2. Follow the on-screen instructions to troubleshoot the problem.

4. Check for Windows Updates

1. Go to Settings > Update & Security > Windows Update.
2. Click on Check for updates and install any available updates.

5. Reinstall Printer Drivers

1. Uninstall the printer driver:
   • Open Control Panel.
   • Go to Devices and Printers.
   • Right-click on your HP Deskjet 2700 Series printer and select Remove device.
2. Download and install the latest driver from the HP support website:
   • Go to the HP support page for your printer model.
   • Download the latest drivers for Windows 10 (32-bit).
   • Install the downloaded drivers and follow the on-screen instructions.

6. Set Printer as Default

1. Go to Settings > Devices > Printers & scanners.
2. Select your HP Deskjet 2700 Series printer and click on Set as default.

7. Clear Print Spooler

1. Stop the Print Spooler service:
   • Press Windows + R, type services.msc, and press Enter.
   • Scroll down and right-click on Print Spooler, then click Stop.
2. Clear the print spooler files:
   • Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in this folder.
3. Restart the Print Spooler service:
   • Go back to the Print Spooler service, right-click, and select Start.

8. Run the Windows Troubleshooter

1. Go to Settings > Update & Security > Troubleshoot.
2. Select Printer and run the troubleshooter.

9. Check for Printer Firmware Updates

1. Visit the HP support page for your printer model.
2. Download and install any available firmware updates.

10. Test Printing

1. Try printing a test page from Devices and Printers.
2. Right-click on your printer and select Printer properties.
3. Under the General tab, click on Print Test Page.

Refer to this document: HP DeskJet 2700 All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.