I have an HP Envy 4520. I am getting message "You are being redirected to a secure HTTPS-enabled ve

[rkittel]

I have an Envy 4520.  I am receiving this message "You are being redirected to a secure HTTPS-enabled version of this page."  Reading on the web it seems that I need a trusted security certificate.  How do I do that?

[A_Gayathri]

Hi @rkittel,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the message "You are being redirected to a secure HTTPS-enabled version of this page" typically occurs when you attempt to access a printer's web interface (Embedded Web Server or EWS) using HTTP instead of HTTPS. Modern browsers enforce HTTPS connections for security, and your printer may not have a trusted security certificate installed, which is causing the issue.

Here’s how to resolve this:

Step 1: Access the Printer's Embedded Web Server

1. Make sure your printer and Chrome OS device are connected to the same Wi-Fi network.
2. Find the printer's IP address:
   • On the printer's control panel, go to Settings > Network Setup > Network Settings > Wireless Network Test or print a Network Configuration Page.
   • Look for the "IPv4 Address" on the page.
3. Enter the IP address in your browser's address bar, starting with https:// (e.g., https://192.168.1.100).

Step 2: Bypass the HTTPS Warning

If your printer lacks a trusted security certificate, your browser might display a warning page. You can proceed by doing the following:

1. Click on Advanced.
2. Select Proceed to [IP address] (unsafe).

Step 3: Generate a Self-Signed Certificate (Optional)

To avoid future warnings, you can generate a self-signed certificate on the printer:

1. Open the EWS by entering the printer's IP address in your browser.
2. Navigate to the Settings or Network section, then find Security.
3. Locate the option to create or install a certificate:
   • Choose to create a Self-Signed Certificate.
   • Follow the prompts to generate and save the certificate.

Step 4: Import the Certificate into Chrome OS

1. Download the certificate from the printer's EWS.
2. Open Chrome OS Settings:
   • Go to Settings > Privacy and Security > Security > Manage Certificates.
3. Import the self-signed certificate into the Trusted Root Certification Authorities.

Step 5: Update Firmware (Recommended)

Ensure your printer's firmware is up to date, as newer firmware may improve HTTPS compatibility:

1. Visit HP’s Driver and Software page and search for your printer model.
2. Download and install the latest firmware update.

If the Issue Persists

You may also need to:

• Reset the printer's network settings and reconnect it to the Wi-Fi.
• Use the HP Smart app to manage the printer instead of directly accessing the EWS.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[rkittel]

I don't have the options as you outlined.  I do have my printer IP and opened a web page.  I go to "Network" and "Advanced Settings" and "Certificates", "Configure".  I have tried "Create a New Self-Signed Certificate" and "Create a Certificate Request".  The later goes to "Certificate update in progress".  It downloads a "CertRequest.pem"  Not sure where to go from here.  Please advise.

[A_Gayathri]

Hi @rkittel ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!