I have an HP Laser Jet Pro M15 w printer. It prints 4 copies regardless of amount selected.

[jay647]

When I print a file in Microsoft Excel the printer will print 4 copies regardless of the number put in to print.  You can change the amount to any number and 4 copies print.  It seems to be stuck on printing 4 copies.  Also does this on Word.

[Nal_NR]

Hi @jay647,

Welcome to the HP Support Community. 

I'd like to help!

Here's what you need to do:

1. Uninstall HP printer software, and then remove the printer from your Devices list.
2. Restart the PC
3. Close all programs
4. download only this complete package: HP LaserJet Pro M15/M17w Printer Full Software Solution 
   File name: Full_Webpack-46.4.2644-LJM14-M17_UWL_Full_Webpack.exe (112.4 MB)
   read all informations "Expand all"
5. Close all programs
6. Open up the run command with the "Windows Key + R" key combo > in the folder Downloads double-click on the Full_Webpack-46.4.2644-LJM14-M17_UWL_Full_Webpack.exe
7. The installation was completed successfully, now you must ...
8. Restart the System again
9. Now the installation is complete.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!