I have an HP OfficeJet Pro 6975 with two messages that are not clearing away: Improper shutdown

[gftalbot]

I have an HP OfficeJet Pro 6975 with two messages that are not clearing away:

1. Improper shutdown
2. Carriage jam. The printer carriage cannot move.

When the ink access door is open, the carriage didn't move to the cartridges removal position. I have tried everything that I found on this site and over the Internet. I even performed the "Semi-full reset" and the "Restore to Factory" procedures. The printer is completely clean of any debris and the carriage  makes the test movement when I turn it on. If I press the [Ok] option at the message, you can hear the printer doing noises and the carriage moving inside side to side. I can also open the ink access door and see the carriage moving but it ends at the right side of the printer.

[Jay_G24]

Hi @gftalbot,

As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day! 

And, Welcome to the HP Support Community. 

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