I have an HP Officejet Pro 8610 that won't print

[ev9tchr]

Printer is a HP Offficejet Pro 8610.  Error message says:

"There is a problem with the printer or ink system.  Turn printer off, than on.  If problem persists ,contact HP.

[sandytechy20]

@ev9tchr

Welcome to the HP support community.

I understand that you are getting ink system failure error and you have done few troubleshooting steps, I will be delighted to assist you here.

To assist you with accurate information I would require more information regarding this.

• Did you do any do any changes on the printer, like replacing the cartridges?

Meanwhile, perform a power reset

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet without any surge protector and printer.
6. Turn on the printer.

Reseat the printhead up to three times

• Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.
• Figure : Open the cartridge access door
•  
•  
• 
• Slot on the left side of the printer
• Unplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.

• WARNING:You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

• Lift the carriage latch.
• Figure : Lift the carriage latch
• 
• Grasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.
• Figure : Slightly lift the printhead
• 
• Reinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it lowers into the carriage as it seats.
• Figure : Reseat the printhead
• 
• Gently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.
• Lower the carriage latch.
• Figure : Lower the carriage latch
• 
• Verify that the carriage latch is down.
• Figure : Carriage latch positions
• 
• Carriage latch is up
• Carriage latch is down
• Close the cartridge access door.
• Reconnect the power cord to the rear of the printer.
• If the printer does not turn on by itself, press the Power button to turn it on.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Update the printer firmware

• From the home screen on the printer control panel, touch the HP ePrint icon .
• Wait for the printer to connect to the HP ePrint server.
• When the printer connects to the server, the HP ePrint status displays.
• Touch Settings on the bottom left corner of the screen.
• Touch Printer Update, and then touch Check for Update Now.

You can refer to this HP document for more assistance:- Click here

If this helps, please mark the public post as an accepted solution so that it benefits several others. 

Let me know how it goes.

Cheers.

[mother61]

Thanks very much for the reply, which applies to my problem too. Sadly, I am still getting the same 'Printer failure' message. 'There is a problem with the printer or ink system. Turn printer off then on. If the problem persists contact HP.' Is there anything else I can do? Will replacing the cartridges make any difference?'

I can't move on to updating firmware as the screen only shows this message.

[sandytechy20]

@mother61

Welcome to the HP support community.

I understand that you are getting a printhead issue, and I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, you might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.