I have an error code for my HP Envy 5540 0XB839BA2C

[BVB92]

I recently bought a new Dell tower w/Windows 11 and HP Envy 5540 worked fine for the last 6 weeks but today it won't print and I got an error code of OXB839BA2C.

[Anand_Andy]

Hi @BVB92,

Welcome to the HP Support Community

I understand you are getting an error message 0XB839BA2C on your HP ENVY 5540 All-in-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Was there any recent update done to the printer?
• Does the error appear while printing from any particular application?

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!