I have an error message 01B3B8E6 help please

[Lealey]

ERROR 01B3B8E6

[Raj_05]

Hi @Lealey,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

Error message 01B3B8E6 is related to the hard drive of a HP computer. This error usually indicates that the hard drive has failed or is about to fail.

Here are some steps you can take to try to resolve this error.

• Back up your important data immediately: If you have any important data on your computer, make sure to back up the data to an external hard drive or cloud storage as soon as possible.
• Run HP Diagnostics: Restart your computer and press F2 or Esc key repeatedly until the HP Hardware Diagnostics menu displays. From the list of options, select Hard Drive and then select Quick Test. The test will check the hard drive for errors and report any issues.
• Check the hard drive connections: Make sure the hard drive is properly connected to the computer. Sometimes, the hard drive may get disconnected due to physical damage or other reasons.

Remember, it is important to back up your data regularly to avoid data loss in case of any hardware failure.

I hope this helps. 

Take care and have a good day.

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Alden4
HP Support